1. Accepted Payment Methods
Secure payment methods, compliant with current Italian payment services regulations, are available on the website.
The following payment methods are accepted:
Credit and debit cards: Visa, Mastercard. All payments are processed upon order confirmation, after verifying product availability and the validity of the selected payment method.
2. Transaction Security
Protecting customer payment data is a priority.
All transactions are carried out through secure connections with SSL encryption, in order to guarantee the security of personal and financial information.
The website complies with European requirements for strong customer authentication.
Payment card data is not stored on servers.
Payment processing takes place exclusively through authorized payment service providers compliant with international PCI DSS security standards.
3. Currency and Applicable Taxes
All prices indicated on the website are expressed in euros (€) and include applicable taxes according to current Italian legislation.
No additional fees are charged during the payment process, unless explicitly stated otherwise on the purchase page.
Orders equal to or exceeding €150 qualify for free shipping..
4. Payment Confirmation
After successful payment, the customer will receive an order confirmation email containing a reference number.
Order processing will only begin after the transaction has been authorized by the payment provider.
If payment is not authorized, the order will be considered invalid and will not be further processed.
5. Payment Issues and Refunds
In case of difficulties during the payment process, it is advisable to:
check the entered payment details
ensure sufficient funds are available
contact your payment provider or bank
Refunds resulting from approved cancellations or compliant returns are processed within 2-3 business days and credited using the same payment method used for the original transaction.
Actual credit times may vary depending on the payment service provider.
6. Contact
For any questions regarding payment methods or issues during the payment process, you can contact us via:
Email: info@desiltende.it
Phone: +39 338 361 8484
Address: Via Monte Maloia, 10, 00141, Rome, RM, Italy
Service hours: Monday to Friday, 9:00 AM to 4:00 PM（CET）